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How We Keep Your Records Confidential

The doctors and staff and others who are caring for you keep records about your health and any care or treatment you receive from the NHS.

Your records are kept in a safe place in the surgery either on computer or paper files. Receptionists and secretaries are responsible for keeping your records in order and will, from time to time, access your records.

We are legally bound by the Data Protection Act 1998 therefore any information we hold about you will only be shared with other health care professionals involved in your care. We will not divulge any other information about you to any other persons without written, dated consent from you to do so.

Other Agencies

On the rare occasion you may be receiving care from other people such as social services. We may need to share some information about you so that we can work together for your benefit. We will only pass on information about you if they have a genuine need for it. There may also be other agencies that may ask for information but we cannot give details without your permission.

We will not, without good reason…

  • Give your medical details over the phone, unless we are certain of who we are talking to.
  • Give details about you to anyone else without your permission.
  • Any questions on confidentiality, please speak to Philippa Sephton, practice manager.
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