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The Patient - How You Can Help

  • Patients should extend the same courtesy and politeness to the practice team as they would expect to receive.
  • Please remember that appointments are for one person only. Where another family member needs to be seen, even for the same symptoms, you need to make a separate appointment.
  • Whilst privacy will be respected by staff, patients should indicate whether they wish an appointment for routine information, ie test results, health checks etc.
  • Request repeat prescriptions in good time.
  • Seek help and advice for non-urgent conditions during normal surgery hours.
  • Value and respect advice on treatment.
  • Make every effort to be on time for appointments and to notify the practice, as soon as possible, if you are unable to keep the appointment.
  • Understand that it is not the receptionists’ fault if the doctor is delayed.
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